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Empower your Office with Crew-Tech

About Us

Crew-Tech has been serving eastern North Carolina counties for over 40 years in sales, service, and support for copiers, printers, faxes, folders, shredders, electronic content management software as well as IT services, managed print services, and consulting. We are your number one source for the best quality products and service.

Crew-Tech is a dedicated office equipment and technology dealer. We specialize in providing top-notch sales, service, and support for a wide range of office technology solutions. Our offerings include state-of-the-art Ricoh MFPs for efficient copying, printing, scanning, and faxing needs. We also provide advanced VoIP Phone Systems to enhance communication capabilities and offer comprehensive Managed IT Support to ensure seamless business operations.

At Crew-Tech, we pride ourselves on delivering personalized service and innovative solutions to meet the unique needs of our clients. Our goal is to help businesses thrive by optimizing their technology infrastructure. We will serve our team, clients, and community with integrity, innovation, and a commitment to exceeding expectations.

Our Partners

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Products

Printers, copiers, multifunctional, shedders, folders, interactive whiteboards, and wide format printers are available at Crew-Tech.

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Services

Managed print, document management, IT, consulting, and hosted phone services are available. 

FAQ

What products and services does your company provide?
We specialize in providing businesses with office equipment and IT solutions. Crew-Tech offers personalized business solutions with the option to lease equipment including maintenance or buy it outright. Our products range from printers and copiers to shredders, interactive whiteboards, and folders. Our services range from document and print management to IT support and hosted phone services (VoIP).
Can you customize products and services to meet our specific requirements?
Yes, we offer consulting services, and we will work with you to find the right fit for your business.
What is the average response time for service calls?
The industry standard response time is 4 hours but at Crew-Tech we generally respond within 2 hours.
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How to Scan to the Cloud & Why it's Important

In today’s fast-paced world, paper documents can slow you down — especially when collaboration, remote access, and security are top priorities. That’s where cloud scanning comes in. Whether you're working from the office, home, or anywhere in between, scanning directly to the cloud makes your documents instantly accessible, shareable, and safely stored. In this article, we’ll walk you through how to scan to the cloud using modern office equipment and explore why it’s a game-changer for productivity, data protection, and workflow efficiency. Hardware - scanner or MFP and computer or mobile device. Software - scanning software, cloud services and cloud enabled scanning app. How to Scan to the Cloud: Set up scanner or MFP (choosing equipment that is cloud enabled is crucial). Establish server location (private servers are on-site and can be costly, while most public servers are encrypted and cost effective with a vendor). Install/Configure software. Adjust scan settings (for resolution, 300 DPI for larger text files and 600 DPI for better quality images and for file format, PDF for documents, JPEG for images, and PDF/A for archiving). Test scan and upload to the cloud (confirm configurations and access). Create a company-wide process for reference and new employees. While this process may seem intimidating and costly, finding a technology partner can help reduce costs and simplify the setup process. Many technology partners and vendors will set up the configuration and processes needed as a part of their service. Cloud scanning can increase efficiency in various ways, but some efficiency boosters come straight from the scan settings. Benefits: Saves time and money No sending or shipping physical documents. Reduced IT strain and training. Accessibility Remote access and collaboration. Customer satisfaction Quickly process orders and invoices. Security Secure cloud with encryption protocols. Sustainability Digital documents = less paper consumption and waste. Back-up and recovery options As businesses continue to embrace digital transformation, cloud scanning stands out as a simple yet powerful upgrade. It streamlines workflows, enhances security, and supports sustainability — all while saving time and money. With the right equipment, software, and setup, scanning to the cloud becomes a seamless part of your daily operations. Whether you're just starting or looking to optimize your current process, investing in cloud scanning is a smart move toward a more efficient, connected, and future-ready workplace. Crew-Tech's Recommendations: As a technology partner, Crew-Tech is committed to offering scalable, affordable, and efficient solutions to any business looking to upgrade. The following machines are what we would recommend to a business looking for scan to cloud options that need accessibility features for a hybrid workforce. They have advanced scanning features including single pass scanning, versatile media scanning (credit cards, ID's, etc.), and scans up to 200 images per minute.
Nov 7, 2025

What Are Print Drivers? A Guide to Types, Features, and Best Uses

A print driver is software that translates data from your device (computer, laptop, mobile, etc.) into a format the printer can understand. Some print drivers are tailored for everyday office needs while others are tailored for high quality graphics. The type of print driver you need will vary based on print needs and usage, but there are 4 basic print drivers. PCL (printer control/command language) print drivers are the most common and they are dependent on devices to function properly. PS (postscript) print drivers are independent from devices (meaning they don't need a computer or phone to operate) and are made for high quality graphics but run a bit slower than PCLs. Universal print drivers simplifies driver management, especially in multi-brand environments, but can affect the features available when printing. Manufactured specific drivers are made by the same manufacturer, meant to enhance features and print quality. Importance: Compatibility/communication with devices and printers. Advanced features (stapling, duplex, etc.) Optimization of resolution and color settings. Managing print options with preview, scaling, or page preference. The most important feature of a print driver is the communication between printers and devices. Most universal print drivers can communicate with printer and device regardless of device or printer brand, but not all print drivers can. For example, downloading a Xerox print driver to print on an HP printer can compromise the accuracy and quality of the print job. Print drivers also need regular updates. If you are ever having issues getting advanced features assigned to a print job, you likely just needed to update your print driver. Which Print Driver is the Best? While there is not a perfect print driver coined as the "best" there are certain industries that would benefit more using a specific print driver. For example, a lawyer's office will likely need a manufactured print driver to have access to all of their advanced features (using legal paper, stapling, configurations). A hybrid workplace where employees use their personal printers will need to be a universal print driver, due to the variety of printer brands and lack of control. Any kind of graphic design, print advertisement, or creative company will need a postscript print driver. Usage Print Driver Best For? General office use PCL Everyday business Graphic design and high-quality prints PS Creative professionals Multi-brand environments Universal Mixed brand machines Advanced features used regularly Manufactured Business with specific needs Cloud-Based Print Drivers Cloud printing allows users to send print jobs to printers connected to a cloud service, regardless of their location. With the rise of remote workers and hybrid office spaces, the cloud printing demand has increased as well. Cloud printing requires a cloud service, which relies on the internet and utilizes the cloud infrastructure to optimize print jobs. There are a variety of cloud-based print drivers available on the market today including Microsoft's Universal Driver, Google's Cloud Print, and RICOH's CloudStream. Benefits: Increased accessibility and mobility. Simplified setup and maintenance. Enhanced collaboration and productivity. Cost and resource saving. Challenges: Data privacy and security concerns. Reliability of internet connection. Bandwidth and network requirements. Compatibility and integration with systems. RICOH CloudStream Need to deploy a streamlined print solution effortlessly? RICOH's CloudStream has a variety of features to unleash your hybrid workforce potential. Strengthen security with compliant and zero-trust authentication features (ISO & IEC27001 certified and approved). Streamline print environment and reduce the strain on IT departments. Unify device management with one cloud-based solution, optimized work and costs. Empower remote flexibility by enhancing efficiency and reducing downtime. Manage cloud devices and minimize environmental impacts. Contact Crew-Tech today to learn more!
Oct 17, 2025

Understanding Cybersecurity: Risks, Regulations, and Real-World Impact

Cybersecurity is the practice of protecting people, systems and data from cyberattacks by using various technology, processes and policies. A cyberattack is a malicious and deliberate attempt to breach the information system of an individual or organization. As technology has advanced, the security systems used to protect information technology have also evolved from endpoint security to two-factor authentication. The International Data Corporation (IDC) projects security spending will reach $377 billion by 2028, subsequently increasing the IT security job market as well. The US Bureau of Labor Statistics predicts that the job market for information security analysts will grow 32% by 2032. This is likely due to the increase in cyberattacks and the average cost to companies that are attacked. According to IBM, in 2025 the global average cost of a data breach is $4.44 million. While large corporations often skew this average, small businesses are not immune—many spend $46,000 to $100,000 to recover from an attack. According to Smart Financial, in 2023, 61% of phishing scams were targeting small businesses. Regulatory fines due to data breaches are also rising, with the number of organizations paying over $50,000 in fines rising 22.7% and the number of organizations paying over $100,000 in fines rising 19.5%. Common Cybersecurity Threats Ransomware - Malware that holds a victim's data or device hostage, threatening to erase data, keep it locked, or worse unless the victim pays a ransom. Malware - Malicious software; computer programming that is intentionally written to harm a computer system or its end users (92% of malware is sent through email). Phishing scams - A deceptive way to obtain sensitive information, often using malware. AI attacks - AI is being used to advance cyberattacks, with generative AI producing fake emails, applications, and business documents in minutes. Even AI tools an organization utilizes can be a space for attackers to prompt injection attacks, leak sensitive data, spread misinformation or worse. Distributed denial-of-service - A DDoS attack attempts to crash a website by overloading it with traffic. Credential Theft - Stolen or abused login credentials. New Threats Cloud computing raises the risk of cloud misconfiguration, unsecured APIs, and other avenues. Multi-cloud environments have increased attack surfaces, identity access gaps, cloud sprawl, and increased risk for human error. Remote/Hybrid work or utilizing a personal device means more connections for security to protect. Generative AI introduced prompt injection threats, as only 24% of generative AI is secured. Cybersecurity expertise shortage, potentially reaching 85 million unfilled jobs by 2030 and could result in higher data breach costs. What does cybersecurity include? Cybersecurity Domain GRC (Governance, Risk, Compliance) LZT (LAN Zero-Trust) MXDR (Managed Extended Detection & Response) SASE (Secure Access Edge) SIEM (Security Info & Event Management) AI Security ✔️Risk governance for AI models ✔️Identity & access control for AI systems ✔️Threat detection in AI-driven environments ❌ (less relevant) ✔️Logs AI-related anomalies Critical Infrastructure Security ✔️Compliance with NIST/ISO/IEC standards ✔️Network segmentation, access control ✔️24/7 monitoring of OT/ICS systems ❌ (not typically used) ✔️Event correlation for ICS/SCADA Network Security ✔️Policy enforcement, risk audits ✔️Core principle of Zero Trust ✔️Detects lateral movement, network threats ✔️Network edge protection ✔️Monitors traffic anomalies Application Security ✔️Secure SDLC policies, compliance ✔️Least privilege access to apps ✔️Detects app-layer threats ❌ (not a primary use case) ✔️Logs app vulnerabilities Cloud Security ✔️Cloud compliance (SOC 2, ISO, etc.) ✔️Identity federation, access control ✔️Cloud-native threat detection ✔️Core use case: cloud edge security ✔️Cloud log ingestion & analysis Information Security ✔️Data classification, risk management ✔️Data-centric security ✔️Protects data across endpoints & cloud ✔️Data protection at the edge ✔️Detects data exfiltration Identity Security ✔️IAM policy governance ✔️Central to Zero Trust ✔️Identity-based threat detection ✔️Identity-aware access control ✔️Tracks identity misuse Endpoint Security ✔️Device compliance & risk policies ✔️Device trust verification ✔️Endpoint threat detection & response ❌ (not a primary use case) ✔️Logs endpoint behavior & threats There are standards and guidelines that all IT professionals should be following. The National Institute of Standards and Technology (NIST) offer cybersecurity framework to help IT providers and stakeholders secure critical infrastructure. Though AI security is rapidly evolving, 97% organizations reported an AI-related security incident and 63% lack AI governance policies to manage AI according to IBM. With average recovery times exceeding 100 days, proactive cybersecurity planning is essential. Cybersecurity regulations will vary by industry, for example the healthcare industry has strict security compliance regulations with HIPPA and the General Data Protection Regulation (GDPR). They require employee security measures, encryption of data, access controls, and severe penalties for non-compliance. Cybersecurity Myths Debunked: Strong passwords alone are not enough. Most risk are not well known or contained. No industry is immune to cyber threats. Small businesses are frequently targeted. In today’s world, cybersecurity is no longer optional—it’s essential. As threats grow more sophisticated and widespread, organizations must adopt a proactive, layered approach to security. From ransomware and phishing to AI-driven attacks and cloud vulnerabilities, the risks are evolving, but so are the tools and frameworks to combat them. Whether you're a small business or a global enterprise, investing in cybersecurity not only protects your data and reputation but also ensures long-term resilience in an increasingly digital economy. Staying informed, compliant, and prepared is the best defense in a landscape where the next breach is not a question of if, but when.
Oct 3, 2025

Transform Your Vision into Reality with Our Technology Solutions

From Ricoh MFPs for seamless copy, print, scan, and fax functions to advanced VoIP Phone Systems and comprehensive Managed IT Support, we cater to the needs of your business.