--- title: IT Services and Support description: Get 24/7 IT support from Crew-Tech and The 20, ensuring fast responses, clear communication, and secure service for your business needs. --- [![Crew-Tech Hardware/Software/Solutions logo](https://www.crew-tech.com/hs-fs/hubfs/crew-tech-logo%20(compressed).png?width=200&height=39&name=crew-tech-logo%20(compressed).png "Crew-Tech Hardware/Software/Solutions logo")](https://www.crew-tech.com?hsLang=en) [![Crew-Tech Hardware/Software/Solutions logo](https://www.crew-tech.com/hs-fs/hubfs/crew-tech-logo%20(compressed).png?width=200&height=39&name=crew-tech-logo%20(compressed).png "Crew-Tech Hardware/Software/Solutions logo")](https://www.crew-tech.com?hsLang=en) [![Crew-Tech Hardware/Software/Solutions logo](https://www.crew-tech.com/hs-fs/hubfs/crew-tech-logo%20(compressed).png?width=200&height=39&name=crew-tech-logo%20(compressed).png "Crew-Tech Hardware/Software/Solutions logo")](https://www.crew-tech.com?hsLang=en) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - [About Us](https://www.crew-tech.com/about-crew-tech) - [Products](https://www.crew-tech.com/ctproducts) - [Services](https://www.crew-tech.com/ctservices) - [Contact Us](https://www.crew-tech.com/contact-crew-tech) - [About Us](https://www.crew-tech.com/about-crew-tech) - [Products](https://www.crew-tech.com/ctproducts) - [Services](https://www.crew-tech.com/ctservices) - [Contact Us](https://www.crew-tech.com/contact-crew-tech) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - [Home](https://www.crew-tech.com/?hsLang=en) / - IT Support # IT Services & Security Our Network Integrated Services (NIS) offers the full IT package. We manage networks, devices, security, and support to ensure our client's needs are met. Includes local on-site support and remote support, as well as easy to manage security packages. ## Network Integrated Services (NIS) ![NIS Service Process](https://www.crew-tech.com/hubfs/NIS%20Service%20Process.png "NIS Service Process") ## Security ![todyl-logo-icon - Edited](https://www.crew-tech.com/hs-fs/hubfs/todyl-logo-icon%20-%20Edited.png?width=400&height=400&name=todyl-logo-icon%20-%20Edited.png) Crew-Tech has partnered with Todyl to provide top-notch network security. Todyl is a single-agent platform that empowers businesses through comprehensive cybersecurity. With three easy to manage security packages, Crew-Tech can help decide which option works best for your business.   Packages ![Essential Security Img\_compressed](https://www.crew-tech.com/hs-fs/hubfs/Essential%20Security%20Img_compressed.png?width=349&height=349&name=Essential%20Security%20Img_compressed.png) ### Essential Security The essential security package includes **EDR+NGAV**, **MXDR**, **SIEM** with 30 days of searchable data and limited add-ons, and **GRC**. As well as **SOAR** including 5 custom playbooks and **SASE** excluding SSL inspection, static IPs, cloud gateway connections, and multi-engine download scanning. ![Advanced Security Img\_compressed](https://www.crew-tech.com/hs-fs/hubfs/Advanced%20Security%20Img_compressed.png?width=349&height=349&name=Advanced%20Security%20Img_compressed.png) ### Advanced Security The advanced security package includes **EDR+NGAV**, **MXDR**, **SIEM** with 90 days of searchable data, **LZT** and **GRC**. As well as **SOAR** with unlimited custom playbooks and **SASE** including 1 static IP, 1 cloud gateway connection, and multi-engine download scanning available as an add-on. ![Complete Security Img\_compressed](https://www.crew-tech.com/hs-fs/hubfs/Complete%20Security%20Img_compressed.png?width=349&height=349&name=Complete%20Security%20Img_compressed.png) ### Complete Security The complete security package includes **EDR+NGAV**, **MXDR**, **SIEM** with 1 year of searchable data, **LZT** and **GRC**. As well as **SOAR** with unlimited custom playbooks and **SASE** including 2 static IPs, unlimited cloud gateway connections, and multi-engine download scanning. ![information-privacy-cyber-security-data-protection-internet-technology-concept](https://www.crew-tech.com/hubfs/information-privacy-cyber-security-data-protection-internet-technology-concept.avif) - **Endpoint Detection & Response + Next-Gen Anti-Virus (EDR+NGAV)**: Includes malware protection, malicious behavior protection, as well as memory threat and ransomware protection. - **Managed Extended Detection & Response (MXDR)**: Includes SIEM + Identity threat detection & response (XDR+ITDR), network detection & response (NDR), named detection & response account manager, and 24/7 Slack or MS Teams access. Requires use of SIEM and EDR, either through us or a third-party provider. - **Managed Cloud Security Information & Event Management (SIEM)**: Includes searchable data up to a year, a cold data add-on (1-7 years), threat detection, investigation, & response (TDIR), ML powered anomaly detection, managed detection tuning & rules, integrated threat alliance, 50+ SIEM ingestion sources, as well as custom reports & dashboards. Add-ons include a firewall, a public cloud, and a generic SYSLOG. - **Secure Access Service Edge (SASE)**: Includes access to 40+ global points of presence, autobahhn, openVPN, & IPSec protocols, agent SSO with MFA, next-gen firewall, secure DNS proxy, and web proxy. As well as content filtering, SSL inspection, static IPs, cloud gateway connections (IPSEC Tunnel), multi-engine download scanning, and included mobile devices based on package. - **Governance, Risk & Compliance (GRC)**: Includes NIST CSF control framework and policy templates & management. - **Zero-Trust Segmentation (LZT)**: Only available for Windows OS, includes location awareness and unlimited exclusion creation. - **Security Orchestration, Automation & Response (SOAR)**: Includes automated response actions for Office365, Endpoint, and Google Workspace, as well as recommended and custom playbooks for included integrations. 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