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Empower your Office with Crew-Tech

About Us

Crew-Tech has been serving eastern North Carolina counties for over 40 years in sales, service, and support for copiers, printers, faxes, folders, shredders, electronic content management software as well as IT services, managed print services, and consulting. We are your number one source for the best quality products and service.

Crew-Tech is a dedicated office equipment and technology dealer. We specialize in providing top-notch sales, service, and support for a wide range of office technology solutions. Our offerings include state-of-the-art Ricoh MFPs for efficient copying, printing, scanning, and faxing needs. We also provide advanced VoIP Phone Systems to enhance communication capabilities and offer comprehensive Managed IT Support to ensure seamless business operations.

At Crew-Tech, we pride ourselves on delivering personalized service and innovative solutions to meet the unique needs of our clients. Our goal is to help businesses thrive by optimizing their technology infrastructure. We will serve our team, clients, and community with integrity, innovation, and a commitment to exceeding expectations.

Our Partners

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Products

Printers, copiers, multifunctional, shedders, folders, interactive whiteboards, and wide format printers are available at Crew-Tech.

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Services

Managed print, document management, IT, consulting, and hosted phone services are available. 

FAQ

What products and services does your company provide?
We specialize in providing businesses with office equipment and IT solutions. Crew-Tech offers personalized business solutions with the option to lease equipment including maintenance or buy it outright. Our products range from printers and copiers to shredders, interactive whiteboards, and folders. Our services range from document and print management to IT support and hosted phone services (VoIP).
Can you customize products and services to meet our specific requirements?
Yes, we offer consulting services, and we will work with you to find the right fit for your business.
What is the average response time for service calls?
The industry standard response time is 4 hours but at Crew-Tech we generally respond within 2 hours.
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Cybersecurity Basics Every Business Should Revisit in 2026

Cybersecurity threats continue to evolve, but one thing hasn’t changed: many breaches still succeed because basic protections are overlooked. As businesses rely more heavily on cloud applications, remote work tools, and connected devices, revisiting cybersecurity fundamentals is no longer optional...it’s essential. In 2026, cybercriminals aren’t just attacking large enterprises. Small and mid‑sized businesses (SMBs) are now prime targets and are 4 times as likely to get hit over large enterprises, often because their defenses cannot keep up with modern threats. Recent data shows ransomware, phishing, and credential abuse remain the most common entry points into business networks. Below are the core cybersecurity basics every business should review this year, along with why they matter more now than ever. 1. Strong Authentication as the Front Line Passwords alone are no longer sufficient protection. According to Verizon's 2025 Data Breach Investigations Report, in SMBs 88% of breaches involve the use of stolen credentials. Multi‑factor authentication (MFA) dramatically reduces the risk of unauthorized access, especially against phishing and business email compromise (BEC). What to revisit in 2026: Ensure MFA is enabled for email, cloud applications, VPNs, and administrative accounts Eliminate weak or reused passwords Aduit dormant or former employee accounts The FBI reports that phishing and credential‑based attacks remain the most reported cybercrimes, leading to billions in losses annually. 2. Employee Awareness Matters...More than Tools Despite advances in security technology, human involvement remains a factor in over half of all breaches. According to Verizon's 2025 Data Breach Report, 60% of all breaches involved a human element which could mean clicking a suspicious link, not having MFA enabled, or simply not being aware. Attackers are increasingly using AI‑generated emails, voice impersonation, and social engineering tactics that bypass traditional filters. Best practices to reinforce: Regular phishing awareness training Clear verification procedures for data requests or payment Encouraging employees to report suspicious activity immediately According to Keepnet, organizations that conduct ongoing training see significantly higher reporting rates and faster response times during incidents. 3. Patch Management Importance is Rising Unpatched systems and outdated devices remain a major vulnerability. Verizon’s 2025 Data Breach Investigations Report found a significant rise in breaches caused by exploited vulnerabilities, particularly in perimeter devices and VPNs. While unpatched vulnerabilities were present in 15% of intrusions. Key areas to re-evaluate: Operating systems and software update policies Firmware updates for firewalls, routers, and printers Responsibility and accountability for patching Many organizations delay updates due to downtime concerns, but attackers actively exploit these delays. 4. Backups Are Only Helpful If They Work Ransomware continues to disrupt businesses of all sizes, and modern attacks often target backups first. Incidents increasingly involve both data encryption and data exfiltration, leaving organizations vulnerable even if systems are restored. Backup basics to verify: Backups run automatically and frequently Copies are stored off-network or in immutable storage Data restoration is testes regularly According to industry and federal data, ransomware remains one of the most financially damaging threats to SMBs. 5. Vendor and Cloud Security Can't Be Ignored Third‑party access and cloud misconfigurations are now among the fastest‑growing risk areas. In 2025, third‑party involvement in breaches doubled (from 15% to 30%), affecting organizations that otherwise had solid internal security controls What businesses should review: Vendor access permissions and data sharing Cloud platform security settings Who has administrative access and why Your security posture is only as strong as the systems connected to it, so be sure to maintain a strong relationship with vendors. Cybersecurity is a Business Risk (Not Just an IT Issue) Federal agencies like CISA and NIST emphasize that cybersecurity is a business continuity concern, not purely a technical one. Downtime, data loss, regulatory exposure, and reputational damage directly affect operations and revenue. Frameworks such as the NIST Cybersecurity Framework provide scalable guidance for organizations of all sizes, helping leadership align cybersecurity efforts with business goals. Final Thoughts Cybersecurity in 2026 doesn’t require chasing every new threat headline. It requires strengthening the fundamentals, reviewing existing protections, and ensuring people, processes, and technology work together. For many organizations, partnering with a managed IT provider helps bridge the gap, providing proactive monitoring, security assessments, and guidance without overwhelming internal teams. Revisiting these basics now can help prevent far more costly issues later. Reach out to find out how Crew-Tech can be a reliable and trustworthy cybersecurity vendor for your business today!
Apr 10, 2026

The Real Cost of Printing: What Businesses Need to Know in 2026

When it comes to managing office expenses, printing is one of the most overlooked—and surprisingly expensive—operational costs. Many businesses only track obvious expenses like toner or paper, but the true cost of printing goes far deeper. Understanding where these dollars go can help your company budget smarter, reduce waste, and streamline document workflows. Factors that Influence Cost In-House or Outsourced Print Management Managing print operations in-house vs. having a managed service provider (MSP) can significantly change costs. For example, the upfront cost of buying a printer for in-house management will be much higher than renting or leasing a printer from an MSP, which has fixed monthly rates. Company Size The number of employees directly affects how many printers you need and how much they’ll be used. Larger teams = higher print volumes. Printing Habits Ask yourself: - Do employees print only when necessary? - Are most jobs in black and white or full color? - Are finishing options such as stapling or folding required? Habits like these significantly affect your supply usage and overall print expenses. Average Cost of Printing While actual numbers vary by company, a typical business spends around $725 per employee each year, or about $60 per month. That estimate assumes roughly 10,000 prints annually per employee. Here’s the typical annual breakdown based on the 10,000 pages/one employee: Toner: $300-$500 per year According to Copier Guide, B/W toner costs around $120 per cartridge while color toner can be as much as $450 per cartridge (remember with color there are 4 cartridges, CMYK) Paper: $80-200 per year Standard 20 lb paper costs about $5-10 per reem (500 pages), but only costs $40 per case (5,000 pages). Service & Maintenance: $200-$800 per year Service and maintenance are much harder to calculate on a pay-as-you-go basis, but the lower end estimates one service call for the year with minimal issues and no parts needing to be replaced. The higher end estimates two services calls for the year with parts needed and added to the cost. Printer Equipment Costs Printer pricing varies widely depending on the model and features, but here are a few common examples: HP OfficeJet Pro 8125E: $129.99 (10-20 ppm, 225-page capacity; Office Depot) HP LaserJet Pro MFP 3101sdw: $249 (B/W only, 35 ppm, 250-page capacity; Amazon) RICOH IM 3500 MFP: $2,462 (B/W only, 35 ppm; Walmart) RICOH Pro C5300S: $21,250 (65 ppm; Alibaba B2B) These prices are for hardware only and don’t include toner, maintenance, or supplies. That’s why many businesses work with an MSP or technology dealer—bundled service and supplies can drastically reduce unexpected costs. Optional Add-Ons that Affect Cost: Depending on your office’s workflow, you may need accessories that add to total cost. Common add‑ons include: Paper tray extension: $174–$187 Finisher (stapling/folding): ~$1,600 Wi‑Fi dongle: ~$44 (often standard on newer models) These upgrades are helpful but should be considered carefully during budgeting. Hidden Print Costs Most Businesses Miss Not all expenses show up on invoices. A significant amount of cost comes from inefficiencies and employee behavior. Unnecessary Printing According to Scanse, 45-65% of prints are disregarded the same day with 17% never being read. IT Support Burden 23% of IT help desk calls are printer-related, which is time wasted your IT team could be spending on strategic tasks. Equipment Depreciation & Energy Consumption Like most equipment, the longer you have it, the less it will be worth. While many rental and leasing options allow you to upgrade at little to no upcharge when renewing your contract. Printers use a lot of energy, but as technology has advanced so have printers and new models use up to 65% less than they used too. But this is still a cost to factor in. Storage & Waste Disposal Finding somewhere to store your printer can be seen as a cost, without a central place to store the printer some employees may not be able to print as easily. Waste disposal is another cost to consider when managing your printer in-house, there are environmental restrictions on dumping waste toner, and the waste toner bottles themselves cost about $22. How to Reduce Printing Costs Without Reducing Productivity Good news: most businesses can lower their printing costs significantly by being a bit more mindful and taking a few extra steps. ✔ Encourage Smarter Printing Habits Promote thoughtful printing and reduce same‑day discard rates. ✔ Default to Double‑Sided Printing A simple switch that can cut your paper usage nearly in half. ✔ Partner With an MSP Since nearly a quarter of IT calls are print‑related, outsourcing printer management can lighten your IT load and improve uptime. ✔ Implement Managed Print Services (MPS) MPS or cloud‑based print solutions can reduce total printing costs by 20–30% while improving oversight and reducing waste, many MSP's have a managed print services option. Conclusion Printing may seem like a minor line item, but the true cost can surprise even seasoned business owners. Between supplies, service, hardware, and hidden inefficiencies, printing represents a sizable portion of your operating budget. Fortunately, with smarter habits, the right equipment strategy, and support from a trusted technology partner, companies can control and even reduce these costs—leading to more efficient workflows and healthier budgets.
Mar 27, 2026

Top 10 Benefits of Scanning to the Cloud for Small Businesses

In today’s fast-paced world, paper documents can do more than clutter your workspace, they can slow your entire business down. When collaboration, remote access, and data security matter more than ever, scanning directly to the cloud becomes a simple upgrade with a big impact. Whether your team is in the office, at home, or working from the road, cloud‑scanned documents stay instantly accessible, shareable, and securely stored. Below, we’ll break down the top benefits of cloud scanning and why this shift is helping small businesses streamline workflows, protect data, and stay ready for whatever comes next. 1. Faster Search and Retrieval Cloud‑scanned files can be indexed and processed with optical character recognition (OCR), making them searchable in seconds. No more digging through filing cabinets or scrolling through cluttered network drives. 2. Better Team Collaboration Digital documents make it easy for multiple team members to access and work on the same file at the same time. For hybrid and remote teams, this is essential for maintaining momentum and reducing bottlenecks. 3. Lower Costs Across the Board From eliminating physical storage to reducing printing and manual filing, cloud scanning helps small businesses cut expenses tied to paper handling. Those savings add up fast. 4. Stronger Compliance and Audit Readiness Digital files are easier to protect, track, and retain correctly. Cloud‑scanned documents support HIPAA, FINRA, GDPR, and other compliance requirements, a huge win for regulated industries. 5. Better Security and Disaster Recovery Paper can be lost, damaged, or destroyed. Cloud‑scanned documents benefit from encryption, secure access controls, and off‑site backups, giving your business a more reliable safety net. 6. Seamless Digital Workflows Cloud‑ready documents feed directly into modern Document Management Systems, allowing automated routing, approvals, and e‑signatures. This reduces manual steps and speeds up everyday processes. 7. Faster Customer Service When documents are easy to find and share, your team can respond to customer requests faster. From processing orders to locating key account records. 8. More Usable Office Space Digitizing records frees up space that used to be consumed by bulky filing cabinets and storage rooms. That space can now support more meaningful work. 9. Cleaner Organization and Better Accuracy Cloud scanning allows for consistent metadata, advanced indexing, and cleaner organization tools. This means fewer lost files and more confidence in the accuracy of your records. 10. A More Sustainable Workplace Going digital significantly cuts down on paper consumption and waste, a simple change with environmental and financial benefits. Bringing It All Together As businesses continue embracing digital transformation, cloud scanning stands out as an easy, impactful improvement. It boosts productivity, enhances security, simplifies collaboration, and supports sustainability, all while saving time and money. And with the right combination of hardware, software, and setup, scanning to the cloud becomes a natural part of daily operations rather than an added task. Crew-Tech’s Recommendations As a technology partner, Crew-Tech is committed to helping businesses build scalable, affordable, and efficient document workflows. For teams needing cloud‑enabled scanning, especially hybrid workplaces, we recommend equipment that supports: Single-pass scanning for speed and accuracy Versatile media handling (IDs, credit cards, etc.) High‑speed performance, up to 200 images per minute These features help ensure documents enter the cloud quickly, clearly, and consistently, setting your team up for smoother, smarter workflows every day. Contact us today to learn more!
Mar 13, 2026

Transform Your Vision into Reality with Our Technology Solutions

From Ricoh MFPs for seamless copy, print, scan, and fax functions to advanced VoIP Phone Systems and comprehensive Managed IT Support, we cater to the needs of your business.